Returns Policy

Conditions for the return of watches

You may return an item for a full refund for any reason, within 14 days. The item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras.

If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.

How to return items

Items must be returned via insured , tracked post or courier with a cover note detailing the reason for the return. 

Refunds

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

Faulty Items

Faulty items must be returned using the same process described above. For further details regarding your rights in relation to faulty goods, please see our

Returns address: 
Verigroup Returns, 60 Pembroke Road, London W8 6NX